Privacy Policy

1. Introduction

HN30 LLP, operating the MessageSync.ai brand and service ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer communication platform and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Services, including:

• Account Information: Name, email address, company name, phone number, billing address, and payment information when you create an account or make a purchase.
• Contact Data: Information about your customers and contacts that you upload or input into our platform.
• Communication Data: Content of messages, emails, and other communications you send through our platform.
• Support Data: Information you provide when contacting our customer support team.

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, time spent on pages, click patterns, and other interaction data.
• Cookies and Tracking: We use cookies, pixels, and similar technologies to collect information about your browsing activities.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including business partners, service partners, social media platforms, data providers, and publicly available sources.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services, including processing transactions and sending related information.
• Account Management: To create and manage your account, verify your identity, and provide customer support.
• Communication: To send you technical notices, updates, security alerts, and administrative messages.
• Communications: To send promotional communications about our products, services, and events (you can opt out at any time).
• Analytics: To monitor and analyze trends, usage, and activities to improve our Services.
• Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing (Stripe), cloud hosting, analytics, and customer support.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests from public authorities.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users or the public.
• With Your Consent: We may share information for other purposes with your explicit consent.

5. Payment Processing

We use Stripe, Inc. as our payment processor. When you make a payment, your payment information is collected and processed directly by Stripe in accordance with their privacy policy. We do not store your complete credit card information on our servers. Stripe's privacy policy can be found at stripe.com/privacy. Your payment data may be processed in countries outside your country of residence, including the United States.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements. You may request deletion of your data at any time, subject to certain exceptions required by law.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure authentication protocols, regular security assessments, and employee training on data protection. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a portable format.
• Objection: Object to certain processing of your personal information.
• Restriction: Request restriction of processing in certain circumstances.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@messagesync.ai.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve our Services. You can control cookies through your browser settings. The types of cookies we use include:

• Essential Cookies: Required for the operation of our Services.
• Analytics Cookies: Help us understand how visitors interact with our Services.
• Functional Cookies: Enable enhanced functionality and personalization.
• Analytics Cookies: Used to track visitors across websites to display relevant advertisements.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers are located and our service providers operate. These countries may have data protection laws different from those of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@messagesync.ai, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Data Protection Officer

For users in the European Economic Area, you may contact our Data Protection Officer at dpo@messagesync.ai for any questions or concerns about our data processing activities.