Security

Our Commitment to Security

MessageSync.ai is a brand and service operated by HN30 LLP. At MessageSync.ai, security is not an afterthought—it's fundamental to everything we do. We understand that you trust us with your valuable customer data, and we take that responsibility seriously. This page outlines the comprehensive security measures we implement to protect your information.

Infrastructure Security

Cloud Infrastructure

Our platform is hosted on industry-leading cloud infrastructure providers that maintain the highest levels of physical and environmental security, including:

• 24/7/365 security monitoring and surveillance
• Biometric access controls and multi-factor authentication
• Redundant power supplies and environmental controls
• Fire detection and suppression systems
• Regular third-party security audits

Network Security

• Enterprise-grade firewalls and intrusion detection systems
• DDoS protection and mitigation
• Network segmentation and isolation
• Regular vulnerability scanning and penetration testing
• Real-time threat monitoring and alerting

Data Encryption

Encryption in Transit

All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher. We use strong cipher suites and regularly update our encryption protocols to meet the latest security standards.

Encryption at Rest

All data stored in our systems is encrypted using AES-256 encryption, the same standard used by banks and government agencies. This includes databases, backups, and file storage.

Application Security

Secure Development Practices

• Security-first development methodology
• Regular code reviews and security audits
• Automated security testing in our CI/CD pipeline
• Static and dynamic application security testing (SAST/DAST)
• Dependency vulnerability scanning
• OWASP Top 10 vulnerability prevention

Authentication & Access Control

• Strong password requirements with complexity enforcement
• Multi-factor authentication (MFA) available for all accounts
• Session management with automatic timeout
• Role-based access control (RBAC)
• Single Sign-On (SSO) support for Enterprise plans
• API key management with scope restrictions

Payment Security

We use Stripe for payment processing, a PCI DSS Level 1 certified payment processor—the highest level of certification available. This means:

• Your credit card information is never stored on our servers
• All payment data is tokenized and encrypted
• Transactions are protected by advanced fraud detection
• Payment forms are served via HTTPS with strong encryption

We accept the following payment methods:

Compliance & Certifications

We maintain compliance with industry standards and regulations:

Data Protection

Data Backup & Recovery

• Automated daily backups with point-in-time recovery
• Backups stored in geographically separate locations
• Regular backup restoration testing
• 30-day backup retention (extended retention available for Enterprise)

Data Isolation

Your data is logically isolated from other customers. We implement strict access controls to ensure that your data can only be accessed by authorized users within your organization.

Organizational Security

Employee Security

• Background checks for all employees
• Mandatory security awareness training
• Principle of least privilege access
• Regular access reviews and audits
• Confidentiality agreements

Incident Response

We maintain a comprehensive incident response plan that includes detection, containment, eradication, recovery, and post-incident analysis. In the event of a security incident affecting your data, we will notify you promptly in accordance with applicable laws and our contractual obligations.

Vulnerability Disclosure

We value the security research community and welcome responsible disclosure of potential vulnerabilities. If you discover a security issue, please report it to us:

Please include a detailed description of the vulnerability and steps to reproduce.

Enterprise Security Features

Our Enterprise plan includes additional security features:

• Single Sign-On (SSO) with SAML 2.0
• Custom security policies and controls
• Advanced audit logging and monitoring
• Custom data retention policies
• Dedicated security review and onboarding
• Custom DPA (Data Processing Agreement)
• SLA with guaranteed uptime

Your Security Responsibilities

Security is a shared responsibility. We recommend you:

• Use strong, unique passwords for your account
• Enable multi-factor authentication
• Keep your devices and browsers updated
• Only access the platform from trusted networks
• Review and manage user access regularly
• Report any suspicious activity immediately

Contact Us

If you have any questions about our security practices or would like to request our SOC 2 report, please contact us: